Terms and Conditions
1) Legal information
Company identification:
- Company name: Endro Cosmétiques
- Managers: Marion Le Goualher / Boris Le Goffic
- Registered office: 4 rue Ampère, 22300 Lannion – France
- Email: contact@endro-cosmetiques.com
- Website: www.endro-cosmetiques.com
- SIRET: 87969067500019 | APE code: 2042Z
- European VAT number: FR21 879690675
Website technical development: ELKAD Agency
Website hosting:
This website is hosted by Shopify.
Copyright / Intellectual property:
The website and all associated rights are the property of Endro Cosmétiques. Any full or partial reproduction of texts or photos is strictly subject to the owners' authorization.
We sometimes use AI to create our visuals and content.
2) Purpose
These general terms and conditions of sale are intended to define the contractual relationship between Endro Cosmétiques, operator of the website www.endro-cosmetiques.com, and any person (hereinafter referred to as "the customer") placing an order for products offered for sale on this website.
3) Acceptance of the general terms and conditions of sale
Any order placed via this website implies that the customer has consulted and fully and unreservedly accepted these general terms and conditions of sale. The customer is invited to read and accept these general terms and conditions of sale with each order. Consequently, the customer acknowledges having read the general terms and conditions of sale prior to placing their order.
These general terms and conditions of sale may be modified at any time and without notice by Endro Cosmétiques. In this case, the applicable terms will be those in force on the date the order is registered.
4) Products
Endro Cosmétiques mainly offers for sale natural cosmetic and hygiene products made in its own laboratory located in Lannion (deodorants, toothpastes, creams, serums, etc.), as well as some accessories made by partners.
5) Conditions for placing an order
Ordering methods:
The customer may place an order with Endro Cosmétiques on the website by following the terms and process indicated to this effect during navigation.
Customer commitment:
Prior to placing any order, the customer guarantees that they are of legal age, capable, and in particular authorized to use the payment methods they will use to pay for their order.
Ordering on the website: prior registration not required:
Prior to placing an order on the website, the customer has the choice to register with Endro Cosmétiques on the website and provide the information requested to create a personal account.
Accuracy of personal information:
The customer guarantees the accuracy, truthfulness, and reliability of the information provided for their order.
The customer must provide a single valid and functional email address, which will be a means of communication between them and Endro Cosmétiques.
Consequently, it is the customer's responsibility to update any changes to their contact details as soon as possible by logging into their personal account or by contacting customer service.
To avoid any delivery errors, Endro Cosmétiques may regularly check the accuracy of the information provided by the customer. If this information appears to be incorrect and/or misleading, Endro Cosmétiques may request additional or corrected information.
Failure to comply with obligations:
The customer's failure to comply with all or part of the obligations undertaken under these general terms and conditions of sale, and in particular regarding any payment incident for the price of an order, may result in the suspension of access to the services offered by Endro Cosmétiques. In this case, Endro Cosmétiques will also have the right to refuse any new order from the customer.
6) Selling price
Selling prices on the website are indicated in euros, all taxes included: "TTC" (French VAT included at the current rate depending on the products), unless otherwise stated.
These prices are exclusive of shipping and delivery costs or other taxes, which are charged separately and indicated before final order confirmation.
Changes:
Please note that these prices may be changed at any time. The order is concluded at the price in force displayed at the time the order is placed.
The prices displayed on the website take precedence over those displayed on any other medium (magazines, social media, etc.).
Specific taxes depending on the delivery country:
In the event of delivery to a country other than France, the customer agrees to pay all customs clearance fees and taxes, in addition to the selling price, pursuant to the laws of the country where the order is received.
7) Payment methods
The customer can choose from several payment methods:
By bank card:
For card payments, we use the PayPlug service in a secure environment: no bank card number is stored on our server.
For your security, we ask you not to send bank card details by email.
By PayPal:
The transaction is carried out directly on the PayPal server in a secure environment: no bank card number is stored on our server.
8) Payment terms
Any order placed with Endro Cosmétiques must be paid before it is shipped.
For any order for which payment has not been received within 7 days following the order and/or the issuance of the invoice, Endro Cosmétiques will contact the customer by email or telephone to check if there is an error due to the payment methods used.
If, despite all efforts, Endro Cosmétiques is unable to contact the customer, Endro Cosmétiques reserves the right to cancel the order.
9) Product availability
Endro Cosmétiques fulfills orders subject to available stock. The availability of the products presented on the website is checked continuously.
In the event of a stockout:
In the event of temporary or permanent unavailability of one or more products discovered after payment by Endro Cosmétiques, the customer may choose either another product for an equivalent price or a refund, which will occur within a maximum of 7 days following the order.
10) Delivery terms and times
Please visit our ‘Delivery’ page for all the information!
11) Right of withdrawal and refund policy
Please visit our ‘Refund policy’ page for all the information.
12) Guarantees and customer satisfaction
Customer service:
Endro Cosmétiques undertakes to provide a useful answer to its customers within an average of 72 hours (business days), and to assist customers in resolving any problem encountered during the order, delivery, and use of the products.
Delivery and transport:
We are very demanding about the packaging of our products, but we do not control the delivery conditions of the orders once they are entrusted to our carrier. This is why we cannot offer any guarantees on delivery times or the conditions under which the orders travel.
Upon receipt of an order delivered by parcel, the customer must check the parcel with the carrier and indicate any observed anomaly on the delivery note.
In addition, if the customer notices an anomaly or is not entirely satisfied with the products upon receipt of the order, we invite the customer to contact us within a period of 3 days to let us know their questions and/or dissatisfaction. We ask the customer to send us a photo of the parcel and/or the products by email.
13) Liability
Endro Cosmétiques cannot be held responsible for the non-execution of the order in the event of a stockout, product unavailability, or production halt, or in cases of force majeure.
The photos and texts illustrating the products are for informational purposes only.
14) Applicable law and competent jurisdiction
Any dispute relating to the execution of an order and/or the interpretation of these terms is subject to French law. In the event of a dispute, only the French Courts are competent.
In addition, the European Commission makes a platform available to advise you in the event of a dispute: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR .
14) Commercial offers and prices by delivery country
1 - Commercial offers
The commercial offers available on the website (free gifts, free delivery, promotional sets, samples, or any other one-off operation) are reserved for orders delivered in metropolitan France, unless otherwise stated in the terms of the offer concerned.
This choice is part of a desire for commercial consistency with Endro Cosmétiques' network of partner points of sale, whose distribution terms vary by country. Orders destined for another country cannot therefore benefit from these offers, even if they appear on the website at the time of the order.
2 - Selling price
Product selling prices may vary depending on the delivery country, particularly to take into account the applicable VAT rates, shipping costs, and the distribution conditions specific to each market. The applicable price is the one displayed at the time of order confirmation, for the selected delivery country.
Endro Cosmétiques reserves the right to change its prices at any time. However, products are invoiced on the basis of the rates in force at the time the order is registered.